Withdrawal
You can withdraw from your order within 14 days without giving any reason. The easiest way is the button below, which you also find at the bottom of every page. An email to info@thesoapi.com works just as well.
You pay the cost of sending the goods back. We refund the purchase price and the standard shipping costs. If an item is damaged or faulty, we cover all costs, see warranty and guarantee.
The legally binding cancellation policy (in German) follows below.
This is a translation provided for convenience. The German version is legally binding. Show German version
Right of withdrawal for the sale of goods
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession.)
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day
- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, if you have ordered one or more goods in one order and these are delivered together;
- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good, if you have ordered multiple goods in one order and these are delivered separately;
To exercise the right of withdrawal, you must inform us (Soapi GmbH, Knaackstraße 5, 10405 Berlin, phone no.: 0049 152 345 36 720, e-mail address: info@thesoapi.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.
You can also exercise your right of withdrawal online via a correspondingly labelled button ("Vertrag widerrufen" ("withdraw from contract") or a similar designation) on our website (www.thesoapi.com/). If you use this online function, we will send you, without undue delay, an acknowledgement of receipt on a durable medium (e.g. by e-mail) containing information on the content of the withdrawal declaration and the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or to Danziger Straße 16, 10435 Berlin, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts
- for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods which are liable to deteriorate rapidly or whose expiry date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which has been agreed upon at the time of conclusion of the contract, the delivery of which can only take place at the earliest 30 days after conclusion of the contract and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery;
- for the supply of goods if, after delivery, they have been inseparably mixed with other items due to their nature;
- for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Model withdrawal form
(If you want to withdraw from the contract, please complete and return this form.)
- To Soapi GmbH, Knaackstraße 5, 10405 Berlin, e-mail address: info@thesoapi.com :
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/
for the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.